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  • Jay 4:23 pm on April 25, 2012 Permalink | Reply
    Tags: , Gamer, Massively multiplayer online role-playing game, Multiplayer game, People, Philippines, Video game,   

    Outsourcing Trend in the Philippines Game Moderation 

    Massive multi-player online role-playing games (MMORPGs) have grown in popularity during recent years, causing teenagers and adults to spend many hours in front of their computers. The increasing demand for MMORPGs paved the way for further technological developments in this area.
    However, like any medium, MMORPGs have its share of problems. Hacking, cheating, and discord among players can ruin a good game for a lot of people. This is where game moderation comes in. Game moderators make sure that all players adhere to the guidelines. They may also deal with conflict, should it arise between gamers.
    Game moderation is a demanding task. The moderator puts in a lot of working hours, given that there’s round the clock activity in gaming sites; international subscribers contribute to this. Hacking is a perennial problem, as it causes legit gamers to lose their accounts and accumulated points. Cheating codes, when exchanged between gamers, lower the game’s level of challenge. Conflict between gamers is also inevitable when they get too carried away, and when unnoticed, can evolve into cyber bullying.
    Game moderation’s obstacles hurt the website in more ways than one. For instance, hacked accounts cheat gamers out of profiles that they worked hard for. Moreover, gaming sites infested with hacking and cheating codes dilute user experience, and so users are bound to play somewhere else. This can equate to a decline in sales as well as poor brand reputation. Incessant conflict may also reduce the website into a little more than a squabbling site where people attack each other instead of enjoying the games.
    Given the complications that may arise, game moderation is a basic requirement for any gaming site. Outsourcing game moderation to a third-party service provider is a viable option. The Philippines, a leading offshoring and outsourcing destination, has providers that offer game moderation services for a fraction of the price. Employees are also willing to work rotating shifts to accommodate the specific gaming hours of online gamers.
    For more information click here.
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  • Jay 4:15 pm on April 25, 2012 Permalink | Reply
    Tags: Any key, CD-ROM, Compaq, Dell, IBM, Novell NetWare, Technical support, Wall Street Journal   

    JOKE of the Day 

    IF YOU THINK YOU’RE DUMB WHEN IT COMES TO COMPUTERS, READ THIS AND YOU’LL FEEL BETTER.

    Take heart, anyone among you who believes he or she is technologically challenged, you “ain’t seen nuthin” yet. This is an excerpt from a Wall Street Journal article:

    1. Compaq is considering changing the command “Press Any Key” to “Press Return Key” because of the flood of calls asking where the “Any” key is.

    2. AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.

    3. Another Dell customer called to say he couldn’t get his computer to fax anything. After 40 minutes of troubleshooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the “Send” key.

    4. Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his bathtub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually.

    5. A Dell technician received a call from a customer who was enraged because his computer had told him he was “Bad and an invalid.” The tech explained that the computer’s “bad command” and “invalid” responses shouldn’t be taken personally.

    6. A confused caller to IBM was having trouble printing documents. He told the technician that the computer had said it “couldn’t find printer.”
    The user had also tried turning the computer screen to face the printer-but that his computer still couldn’t “see” the printer.

    7. An exasperated caller to Dell Computer Tech Support couldn’t get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, “I pushed and pushed on this foot pedal and nothing happened.” The “foot pedal” turned out to be the computer’s mouse…

    8. Another customer called Compaq tech support to say her brand new computer wouldn’t work. She said she unpacked the unit, plugged it in and sat there for 20 minutes waiting for something to happen. When asked what happened when she pressed the power switch, she asked, “What power switch?”

    9. Another IBM customer had trouble installing software and rang for support. “I put in the first disk, and that was OK. It said to put in the second disk, and had some problems with the disk. When it said to put in the third disk, I couldn’t even fit it in…” The user hadn’t realized that “Insert Disk 2″ implied removing Disk 1 first.

    10. A story from a Novell NetWare SysOp:
    CALLER: “Hello, is this Tech Support?”
    TECH: “Yes, it is. How may I help you?”
    CALLER: “The cup holder on my PC is broken -and I am within my warranty period. How do I go about getting that fixed?”
    TECH: “I’m sorry, but did you say a cup holder?”
    CALLER: “Yes, it’s attached to the front of my computer.”
    TECH: “Please excuse me. If I seem a bit stumped, it’s because I am. Did you receive this as part of a promotional at a trade show? How did you get this cup holder? Does it have any trademark on it?”
    CALLER: “It came with my computer. I don’t know anything about a promotional. It just has ‘4X’ on it.” At this point, the Tech Rep had to mute the caller because he couldn’t stand it. He was laughing too hard.The caller had been using the load drawer of the CD-ROM drive as a cup holder and it had snapped it off the drive.

    11. A woman called the Canon help desk with a problem with her printer.
    The tech asked her if she was “running it under windows.”
    The woman responded, “No, my desk is next to the door. But that is a good point.
    The man sitting in the cubicle next to me is under a window and his printer is working fine.”

    12. And last but not least:
    TECH SUPPORT: “O.K. Bob, let’s press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now type the letter “P” to bring up the Program Manager.”
    CUSTOMER: “I don’t have a ‘P'”.
    TECH SUPPORT: “On your keyboard, Bob.”
    CUSTOMER: “What do you mean?”
    TECH SUPPORT: ” ‘P’ on your keyboard, Bob.”
    CUSTOMER: “I’m not going to do that!”

     
  • Jay 4:04 pm on April 25, 2012 Permalink | Reply
    Tags: , Call centre, Churn rate, Education and Training, , Management, Salary, Team building   

    High Attrition Rate in the Call Center Industry Discussed 

    It’s no secret, that almost all the call centers, throughout the world, are plagued with one common problem – How to manage high attrition rate ? High attrition means hiring new agents and training them all over again and that eats into a company’s profits like anything. Successful call centers boast about having low rates of attrition and insist that, it is something which should be avoided at any cost. However, it’s easier said than done. Before we try to address its solution, we need to understand why does that happens. This usually happens because of three 3 reasons. These are not easy issues to resolve, and needs a creative approach to address them. Lets try to address them below.

    Dissatisfaction with the job / profile – Most of the times, the entry-level job is quite monotonous, least creative and doesn’t challenge the intellectual skill set of an agent. An agent could be dissatisfied as his present profile may not be offering him enough scope of growth either vertically or horizontally. As a manager , the first thing you need to identify is – if there is really a mismatch between an agent’s capability and his profile. If such is the case, you can assign him more challenging job responsibilities. You can even consider a recommendation for him in internal job postings. It is also important to ensure, that the agent has not been shown a rosy picture while hiring. He should have been made clear about his job and work responsibilities from the very start. A clarity about the job profile helps one, overcome the mismatch of expectations.

    Dissatisfaction with the salarySalary is one thing with which an agent can never ever be satisfied. The desire to have more and more never gets satiated. In addition to it, many a times a competitor tries to poach your talent by offering attractive salaries and that disturbs the market dynamics. Salary will always remain a tricky issue where in you can’t do much apart from showing the agent his long-term benefits and career prospects. Another way out is, offer or increase the incentives. Incentives too should be designed in such a way that they should be able to motivate the agents to outsmart their own previous records.

    Dissatisfaction with the working atmosphere which includes co workers or higher management – This is another major reason where in an agent decides to quit due to some office level politics or uneasy relation with the management which is usually his reporting bosses. This situation needs a lot of coaching and counseling and moreover you also need to check if the reporting manager too needs an audience .There will always be two sides of the story and you need to satisfy both the parties. Offer constructive feedback, organize team building workshops and so on. In the end, it boils down to, coordination, displaying leadership skills and efficient working within the team. Attrition rate leads to repeat expense and efforts should be made to have specialized people to handle the same. If a call center can lower its rate of attrition , it will lead to huge savings, happy work atmosphere where in the both the center and the agents will be in a win/win situation.

     
  • Jay 5:32 am on April 21, 2012 Permalink | Reply
    Tags: , Apps, , Facebook features, Facebook Platform, Fast Facebook, , SMS   

    Fast Facebook Brings Slimmed Down ExperienceWhat do many users often request from the Facebook mobile app development team? A faster, less bloated experience for starters. And a way to theme it would be nice as well. Whether it is small bug fixes or big feature omissions, there are a lot of users who are frustrated and dissatisfied with the official Facebook application. Now, those users have a second option.

    XDA Forum Member taomorpheus has created a Facebook application dubbed Fast Facebook, which looks to fill in the gaps where the old Facebook left off. It promises a much faster and smoother Facebook experience, without sacrificing any of the features. It even includes a few features that the standard Facebook application lacks.

    Fast Facebook can be themed. Unlike other themed versions of the Facebook application, there are theme packs for Fast Facebook that allow users to change the look themselves and upload their own backgrounds from their photo gallery. Think desktop wallpaper, but for Facebook. The application also features pretty much everything you’d need in a Facebook app, including the chat function, usual notifications, posting on walls, and so on. The application’s big claims to fame, however, is how it is designed to be streamlined and run more quickly and is based on Android 4.0 design language. It is a beta, though, so expect there to be a few bugs when roving around. taomorpheus is working hard to iron them out but a beta is a beta.

    More information, screen shots, download links, change logs, and feature lists are available in the google play. Go get your Facebook on in a different way.

     
  • Jay 3:52 am on April 19, 2012 Permalink | Reply
    Tags: ancient arena, creation kit, , pinkie pie, workshop link   

    Skyrim Mod Downloads for this Week 

    Download this week’s mods:

     

    UFO – Ultimate Follower Overhaul by fLokii
    Skyrim Nexus Link

    Colossus – The Ancient Arena – Beta v.1.2 by ZedalisDesign
    Steam Workshop Link

    Spell Master The Time And Space by WarriorKeKe
    Skyrim Nexus Link

    Dovahkiin Relaxes Too by perplexmachine
    Steam Workshop Link or Skyrim Nexus Link

    Bonus Mod: Grim Reaper Hoods by Kempalot
    Steam Workshop Link

    Levelers Tower v13 by WillieSea
    Skyrim Nexus Link

    A lot of the instructions on how to make these mods work are on the links so please do take the time to read them before doing anything. The last thing I want you to do is mess up your games. Happy gaming!

     
  • Jay 2:13 am on April 19, 2012 Permalink | Reply
    Tags: Battlefield 3, Derek Andersen, Electronic Arts, GameSpot, Layoff, Old Republic, Star War, Star Wars The Old Republic   

    Rumors of a Mass Layoff from EA 

    Former product manager reporting cuts on the way after expensive Battlefield 3 and Star Wars: The Old Republic marketing pushes; EA says overall headcount expected to be up by year’s end.

    Hundreds of developers may soon find themselves out of work, as a StartupGrindreport claims Electronic Arts is planning to lay off between 500 and 1,000 employees, as much as 11 percent of the company, with cuts coming as soon as this week.

    The story is written by former EA employee and Burnout franchise product manager Derek Andersen and cites multiple sources within the company for the news. Andersen pointed to a variety of contributing factors for the cuts, noting that the massively multiplayer online role-playing game Star Wars: The Old Republic did not meet internal sales estimates and is facing declining subscription numbers. Additionally, he pointed to Battlefield 3’s postlaunch marketing campaign, which he reported at an estimated $30 million.

    In a comment provided to GameSpot, an EA representative stopped short of confirming the layoffs.

    “EA is growing and looking to hire hundreds of people for our digital, console, mobile and social games,” the representative said. “Like all game companies, we make occasional adjustments to resize teams as projects are completed and new priorities are established. Overall, we expect that headcount will be up at the end of this year.”

    Electronic Arts’ fiscal year ended on March 31. It has not yet announced a date for the reporting of its full-year fiscal results.

     
  • Jay 1:17 pm on April 18, 2012 Permalink | Reply
    Tags: Backpack, Briefcase, Luggage, Messenger bag, Reddit, Shopping, Shoulder strap, Travel   

    Turn Any Messenger Bag or Briefcase into a Backpack in an Instant 

    Messenger bags and briefcases have the advantage of being at your side and easily accessible, plus you can sit down on a chair while wearing them. Still, many of us (myself included) prefer the good old backpack for comfort, aesthetics, and several other reason. If you’d rather not choose, however, Reddit user turnTheLead demonstrates how you can just take pretty much any messenger bag or briefcase and turn it into a backpack in just a few seconds.

    You can get a pretty good visual representation of how it works from the photo above, but turnTheLead explains it step by step:

    1. Lengthen the shoulder strap all the way.
    2. Pass the shoulder strap through the handles
    3. Open it up so you have two holes for your arms to go through.
    4. Put it on and be hands-free, ready to fight or eat a hot dog.

    Pretty cool. For more pictures, check out the full post over at Reddit.

    Instantly turn your briefcase or shoulder bag into a back pack | Reddit: Life Pro Tips

     
  • Jay 8:31 pm on April 16, 2012 Permalink | Reply  

    The 7 Ways An Indian Programmer Says “No” 

    Re-blogged from accelaerance.com

    How many times have you heard about offshore software development that was delayed or failed completely because of communication problems or “cultural differences”? You can avoid or at least minimize these problems with your custom app development in India by improving your listening skills. Let’s look at one aspect of communication with Indian programmers you may not be aware of – how they say the word “no”.

    Like Eskimos having a large number of words for snow*, Indians have multiple, but indirect ways of saying “no”. For Eskimos, snow is an important part of their environment. For Indians not saying “no” is an important part of politeness and “saving face” that plays a critical role in the Indian style of communication.

    However, this sign I saw in a Crocodile Park in Chennai has no trouble saying no to touching the Crocs!

    Most Indians feel a fundamental need to say what other people want to hear during a conversation. Of course, this seems false or just plain “wrong” to an American ear. Even if an American is culturally aware it can be difficult to grasp these nuances that culture plays in communication. We often have an emotional reaction to cultural differences in behavior and communication because we are conditioned by our own cultural norms (thanks to our parents!)

    So here’s a short guide to help my fellow culturally challenged Americans on how to know when an Indian programmer (manager, team lead, etc.) means “no”.

    No response = NO
    When you are busy dominating a conversation about your software development you may notice your Indian programming team is not saying much in response. Be careful! It’s not awe. They are probably disagreeing with your ridiculous approach or unrealistic release date.

    Changing the subject = NO
    Technical managers can be easily distracted by interesting programming questions. But don’t forget to circle around to get the answers you need to important questions. For example:

    STEVE: Will the software be finished by Thursday?
    SANJEEV: I wanted to ask you about the Foobar module…
    STEVE: (excited about the new functionality Foobar brings to the software app): Yeah, we are really looking forward to that feature!
    SANJEEV: Yes, it is very cool. Will it be made available for all users?
    STEVE: Oh yes, especially managers. Remember when a manager clicks the Foobar button the screen displays the monthly Foobar report in the upper right corner…

    No, the software will not be finished by Thursday.

    Postponing an answer = NO
    When you ask, “Will the software be finished by Thursday?” listen for responses like “I’ll get back to you on that…” or “I’ll have to ask the team…” that may seem reasonable but probably mean no. After all if the answer was truly yes then an Indian would say it. There is some chance “the team” will provide the reassurance to say yes later, but for now consider the answer is no, the software will not be finished by Thursday.

    Repeating the question = NO
    Especially repeating the question multiple times:

    STEVE: Will the software be finished by Thursday?
    SANJEEV: This Thursday?
    STEVE: Yes, we want the support team to try it out on Friday so you have until the end of the day on Thursday.
    SANJEEV: Thursday afternoon?

    The software will not be finished by Thursday.

    Turning the question = NO
    If the response is another question back to you like, “Do you think we can get everything done by Thursday?” or “Is Thursday still a good day for you?” then then plan for a delay.

    Hesitation in answering = NO
    If the answer is really yes then an Indian programmer will blurt it out quickly. But if there is any hesitation, unusual facial expressions or body language then it means the actual answer is a pain-causing “no” that gets expressed as a noncommittal response.

    A conditional yes = NO
    I was stranded in the Mumbai airport on a rainy night last year when my flight was canceled. I learned that a Cathy Pacific flight was scheduled to leave at 3am heading in my intended direction (but was probably already full up). I asked the agent anyway, a kind-hearted middle-aged Indian man, “Can you get me on the Cathy Pacific flight to Singapore?”

    “That would be difficult” he said.

    In New York, my response might have been, “Okay, let’s do it!”  But on that rainy night in Mumbai I recognized his true meaning and knew instantly that the answer was no. I was put up in a Marriott hotel for the night and left on a flight the next evening.

    As a general shortcut in communication with your Indian programming team, remember that the absence of “yes” in a conversation really means “no” and you should adjust your plans accordingly. Bugs, unclear requirements & technical challenges in software development are unavoidable no matter what country you are in. The trick is to identify these problems quickly and address them

    Am I picking on Indian programmers in this post? No, and I really mean no! If I am criticizing anyone, it is us Americans for not listening carefully enough to Indian software engineers and the way the normally and naturally speak.

    Indian programmers want to do a good job. It’s just natural for them to want to do a good job politely. Ability to compensate for cultural issues is one of the things Accelerance looks for when assessing our partners. Don’t say “no” to using the excellent programming teams at our Indian partners because of concerns about cultural differences.

    * It is a myth that Eskimos have an unusually large number of words for snow although the Sami peopleof northern Scandinavia actually do.

    For more detail & tips I recommend the book Speaking of India: Bridging the Communication Gap when Working with Indians by Craig Storti

    For more Software Outsourcing Coverage click this link

     
    • Baghead Kelly 1:35 pm on April 17, 2012 Permalink | Reply

      I’m not sure if its true but I was told Tongan’s don’t have a word for ‘sorry’.

      • cal3b00 3:48 pm on April 17, 2012 Permalink | Reply

        I can’t say for sure some blogs define sorry in tongan language as “fakamolemole” and some samoan bloggers admit that they don’t have a word for sorry. I’ll have to do more research and post it on my blog one day. Thanks for the comment. Enjoy reading 🙂

    • Baghead Kelly 1:47 pm on April 17, 2012 Permalink | Reply

      Actually another one that was kind of interesting was the Bali bomber Amrozi Nurhasyim. During the court proceedings he came in for a lot of criticism here for smiling. No doubt he was not contrite but it was pointed out that smiling was an Indonesian custom for respect.

    • stephenedwards425 10:51 pm on April 17, 2012 Permalink | Reply

      Thanks for following…and I enjoyed the post…and yur humor.

      Be encouraged!

  • Jay 5:48 pm on April 16, 2012 Permalink | Reply
    Tags: Cork, Glass, Whisky   

    JOKE of the day 

    The Eighteen Bottles

    I had eighteen bottles of whiskey

    in my cellar and was told by my wife to empty the contents of each and every bottle down the sink, or else… I said I would and proceeded with the unpleasant task. I withdrew the cork from the first bottle and poured the contents down the sink with the exception of one glass, which I drank. I then withdrew the cork from the second bottle and did likewise with it, with the exception of one glass, which I drank. I then withdrew the cork from the third bottle and poured the whiskey down the sink which I drank. I pulled the cork from the fourth bottle down the sink and poured the bottle down the glass, which I drank. I pulled the bottle from the cork of the next and drank one sink out of it, and threw the rest down the glass. I pulled the sink out of the next glass and poured the cork down the bottle. Then I corked the sink with the glass, bottled the drink and drank the pour. When I had everything emptied, I steadied the house with one hand, counted the glasses, corks, bottles, and sinks with the other, which were twenty-nine, and as the houses came by I counted them again, and finally I had all the houses in one bottle, which I drank. I’m not under the affluence of incohol as some thinkle peep I am. I’m not half as thunk as you might drink. I fool so feelish I don’t know who is me, and the drunker I stand here, the longer I get.

     
    • Judy 3:58 am on April 25, 2012 Permalink | Reply

      Thanks for the link. This is so funny…I tried to read it aloud to my husband and laughed so hard I couldn’t get through it! Thanks for my laugh of the day!

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